Refund Policy

Last updated November 3, 2026

If your post has not gone live, you can get your money back. Once it is live, the placement has been delivered.

One-time posts

• Before your post goes live: cancel any time for a full refund.
• We cannot run your song: send a replacement or get a full refund.
• We miss the 5-day window: ask for a full refund any time before the post goes live.
• After your post goes live: no refund. Low views, few streams or a change of plans do not qualify.
• Part of an order is live: we refund the part that is not.

Profile Spots

You get a full refund before your start date. Once a Spot starts, there is no refund, unless we end it early. In that case, we refund the unused days.

Monthly plans

Cancel any time to stop future renewals. You keep your plan until the paid month ends, and we do not refund part of a month. If none of a month's posts have gone live, you can ask for that month's charge back within 7 days of it. See the Subscription Terms.

How to ask

Email support@chiraqify.com from the address you ordered with, and include the song title. We reply within 1 business day. Refunds go back to your original payment method and usually show up in 5 to 10 business days.

Chargebacks

Please talk to us first. Most problems can be fixed with a rerun or a refund, without a card dispute.

Questions

Email support@chiraqify.com.